Return and Refund Policy

Effective Date: 01-12-2024

At Pickney Kids, we are dedicated to providing high-quality products and exceptional service. If you are not completely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds when you shop at pickneykids.com.

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1. Eligibility for Returns

You may return items purchased from us if they meet the following conditions:

• The return request is initiated within 7 days of delivery.
• The item is unused, unwashed, and in its original condition with all tags and packaging intact.
• The item is not a final sale or non-returnable item (e.g., undergarments, accessories, custom-made products).

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2. How to Initiate a Return

To initiate a return:

1. Contact Us: Send an email to support@pickneykids.com or call us at +91 9769062929 with your order details (order number, product name, reason for return).
2. Provide Evidence: Attach clear photos of the item and its packaging to verify its condition.
3. Approval: Once your request is approved, you will receive return instructions and a return shipping address.

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3. Return Shipping

• Customers are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect.
• It is recommended to use a trackable shipping service to ensure the item reaches us safely.

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4. Conditions for Exchange

Exchanges are allowed under the following conditions:

• The exchange request is initiated within 7 days of delivery.
• The product is eligible for return (refer to Section 1).
• Exchanges are subject to product availability.

Note: If the desired item is unavailable, you may choose a refund or store credit for future purchases.

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5. Refund Policy

We offer refunds under the following conditions:

• The item meets the return eligibility criteria.
• Refunds will be processed within 7-10 business days after the returned item is received and inspected.

a. Refund Methods

• Original Payment Method: Refunds will be credited to the original payment method (e.g., credit card, UPI, PayPal).
• Store Credit: If preferred, a store credit can be issued for future purchases.

b. Non-Refundable Items

The following items are not eligible for refunds:

• Final sale items
• Gift cards
• Shipping fees

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6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not as described:

• Contact us at support@pickneykids.com within 48 hours of delivery.
• Provide photos of the item and packaging as proof.
• Once verified, we will:
  • Replace the item free of charge, or
  • Issue a full refund, including shipping fees.

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7. Cancellation Policy

• Orders can be canceled before dispatch by contacting us at support@pickneykids.com or +91 9769062929.
• If the order has already been shipped, cancellation is not possible. You may request a return after receiving the product (refer to Section 1).

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8. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• Check your bank account or payment method for pending transactions.
• Contact your bank or payment provider, as processing times may vary.
• If the issue persists, contact us at support@pickneykids.com for assistance.

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9. Important Notes

• Items returned without prior authorization will not be accepted.
• Refunds or exchanges may be denied if the returned item does not meet our return criteria.
• We reserve the right to update or modify this policy at any time.

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10. Contact Us

If you have any questions or concerns about our Return and Refund Policy, feel free to contact us:

• Email: support@pickneykids.com
• Phone: +91 9769062929
• Address: Shankar Chaya Banglow, Beside Nikhil Garage, Salvi Wadi, Mithaghar Road, Mulund East, 81, Maharashtra, India

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Thank you for shopping with Pickney Kids! We value your satisfaction and are here to make your shopping experience delightful.