Shipping & Delivery Policy

Effective Date: 01-12-2024

At Pickney Kids, we are committed to delivering your orders efficiently and on time. This Shipping & Delivery Policy outlines the terms and conditions related to the shipment of your purchases made on our website (pickneykids.com). By placing an order, you agree to the terms outlined below.

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1. General Shipping Information

• Shipping Locations: We currently deliver across India. International shipping is not available at this time.
• Delivery Partners: We work with trusted courier services to ensure timely and secure deliveries.
• Processing Time: Orders are processed within 1-2 business days of order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

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2. Shipping Charges

• Standard Shipping: Shipping charges are calculated at checkout based on the delivery location and the total weight of the package.
• Free Shipping: We offer free shipping on orders above ₹1,000.

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3. Delivery Timelines

• Standard Delivery: Orders are typically delivered within 5-7 business days of dispatch.
• Remote Locations: Delivery to remote or rural areas may take an additional 2-3 business days.

Note: Delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, public holidays, or courier delays.

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4. Tracking Your Order

• Once your order has been dispatched, you will receive an email or SMS with the tracking details.
• You can track the status of your shipment by clicking on the tracking link provided or visiting the courier’s website.

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5. Order Confirmation and Delivery

• Order Confirmation: Upon successful placement of an order, you will receive an email confirmation with your order details.
• Delivery Confirmation: A delivery confirmation email or SMS will be sent once your order has been successfully delivered.

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6. Failed Deliveries

a. Reasons for Failed Deliveries

Delivery may fail due to:

• Incorrect or incomplete shipping address
• Unavailability of the recipient
• Courier service being unable to contact the recipient

b. Re-Delivery

In case of a failed delivery, the courier will attempt to contact you to arrange a re-delivery. If the package is returned to us, we will contact you to confirm the correct address and re-ship it. Additional shipping charges may apply for re-delivery.

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7. Damaged or Missing Items

a. Damaged Items

If your order arrives damaged:

• Contact us at support@pickneykids.com within 48 hours of receiving the package.
• Include photos of the damaged items and the packaging for verification.

Once verified, we will either:

• Replace the damaged item(s), or
• Offer a full refund, including shipping charges.

b. Missing Items

If any items are missing from your order, notify us at support@pickneykids.com within 48 hours of delivery. We will investigate and ship the missing items at no extra cost.

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8. Cancellation of Orders

Orders can be canceled before dispatch by contacting our support team at +91 9769062929 or support@pickneykids.com.

• If your order has already been shipped, it cannot be canceled. You may request a return after receiving the package (refer to our Return & Exchange Policy for details).

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9. Unclaimed Packages

If a package remains unclaimed and is returned to us:

• We will contact you to confirm the re-shipment.
• Additional shipping charges may apply.

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10. Shipping Limitations

• We are not responsible for delays caused by natural disasters, strikes, government actions, or other events beyond our control.
• We reserve the right to cancel orders to certain locations where shipping is not feasible.

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11. Contact Us

If you have any questions or concerns about your shipment, feel free to reach out to us:

• Email: support@pickneykids.com
• Phone: +91 9769062929
• Address: Shankar Chaya Banglow, Beside Nikhil Garage, Salvi Wadi, Mithaghar Road, Mulund East, 81, Maharashtra, India

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Thank you for shopping with Pickney Kids! We strive to make your shopping and delivery experience as smooth and satisfying as possible.